Shipping & Returns

Shipping & Returns

Every print begins as an original illustration and is produced with care to ensure it arrives safely and can be enjoyed for years to come.

Processing Time

Orders are usually prepared and dispatched within 2–5 business days. Some items may be produced through trusted print partners depending on the product and destination. Production times may vary slightly during busy periods. Once your order has been dispatched, you will receive a shipping confirmation email.

Shipping

Romania

Estimated delivery time: 1–4 business days after dispatch.

European Union

Estimated delivery time: 7–21 business days after dispatch. Orders within the European Union are shipped directly from Romania via postal and local delivery services. Prints shipped within the European Union are personally signed before dispatch.

United States, United Kingdom & International Destinations

Estimated delivery time: 10–30 business days after dispatch. Orders outside the European Union may be fulfilled through trusted print partners closer to their destination. For this reason, prints delivered outside the European Union are not signed. Please note that delivery times are estimates and may occasionally be affected by customs procedures, local postal services, public holidays, weather conditions, or other circumstances outside our control.

Shipping Costs

Romania: Studio fulfilment (signed print) - €5

European Union: Studio fulfilment (signed print) - €18

United Kingdom:

Local fulfilment (unsigned print) — €12

or

Studio fulfilment (signed print) — €22

United States: Local fulfilment (unsigned print) €12

International Destinations: Local fulfilment (unsigned print) €12

Customs & Import Charges

Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, or handling fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Packaging

Prints are carefully packaged to protect them during transit. Depending on the size and format, prints may be shipped flat or rolled in protective packaging. Frames and display accessories are not included unless explicitly stated in the product description.

Damaged, Incorrect or Lost Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs of the item and its packaging. If your shipment appears to be lost in transit, please get in touch and we will do our best to assist and find a suitable solution.

Returns

As many products are made to order, we are unable to accept returns or exchanges for: Change of mind, Incorrect size selection, Incorrect shipping information provided at checkout, Delays caused by postal services or customs processing. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will work with you to resolve the issue.

Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To exercise this right, please contact hello@kadna.co before returning any item.

Returned items must be unused, undamaged, and returned in their original packaging.

The customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Exceptions!

The right of withdrawal does not apply to products that are custom-made, personalized, or otherwise exempt under applicable consumer protection laws.

Contact

For questions regarding orders, shipping, or returns, please contact: hello@kadna.co. We aim to respond within 2–3 business days.